Our Frequently Asked Questions

 

 STEPHEN WOOD TRAINING SERVICES LTD T/A WOODS/RIBBLE VALLEY HGV


 Q : DO YOU HAVE AUTOMATIC GEAR BOX TRUCKS.

 A : YES WHY DONT YOU COME AND HAVE A LOOK AT THE MODERN YOUNG TRUCKS.WE ONLY USE AUTOMATIC TRUCKS.

 

 Q ; On passing my test in an automatic truck can i drive a manual truck.

 A ; YES you can drive a manual truck if you passed your test in an automatic truck Provided you have a manual car licence.


Q: We are frequently asked why or prices are much lower than our competitors.

A: THERE ARE 2 REASONS.

1: we are a well establish family owned and family run training centre, WE ARE NOT BROKERS who tend to charge 2 or 3 times the amount we charge.

2: We keep are prices low by having low overheads we do not have swish posh offices with that sought over post code, neither do we drive round in flash cars like astin martins and range rovers, also we do not get new jags every year.

YES, WE TRAIN THE DRIVERS WHO TRAVEL THE WORLD FOR

FORMULA ONE

Click to view our testimonials page.


Q : What will happen if i abuse your staff.

A : We will stop training at once. Unless we are able to rebook training into the periods booked out to you there will not be any refund of the fees paid. Your test is booked in line with the DVSA booking terms , the DVSA might not refund your test fee.

Attitude and behavior to our staff

We have a 100% zero tolerance to bad behaviour and verbal abuse / back chat / cocky attitude to our staff.

We are here to train you to pass and drive a cat c truck.

We will cancel your training and report your actions to the police. In line with our booking terms which are clearly advertised on our web site / booking form / joining details. Unless we can book training into the periods you have booked and paid for you will not receive a refund of fees paid. Your test is booked inline with DVSA booking terms. The DVSA might not refund your test fee.


 Q:WHAT IS THE COMPANY PASS RATE ?


 A: The company pass rate changes from test to test from day to day we are very proud of the company pass rate we do not just advertise any figure we can prove our pass rate. The pass rate is for all the training we undertake we are not saying this is the pass rate just for driver training.

Click here to view


Q: I work nights could i come in for training after my night shift.

A: NO having worked all night you will not be alert enough to concentrate hard on the training. And you could put others lives in danger.


Q: I HAVE SEEN YOUR VEHICLE AND ON YOUR WEB SITE SIGNS SAYING TAKE THE 6 DAY GUARANTEED PASS COURSE and should you fail the driving test you offer free training and free vehicle hire for the retest's .. And Free Cpc 4 Truck hire for the Dsa test. At a cost of offer price £1295 + test fees
 
A: Yes i will explain in detail as we do not hide behind small print.
 
All our Driver Training is one to one training with a qualified trainer. Our qualifications can be viewed on the Home page of the web site.
 
This course is running at a 100% pass rate since 2016. We are not saying ever person passed first time, what we are saying is no one who completed all the training on this course had to pay any additional fees for training are fees for vehicle hire for the retests.
 
We are that confident that we will get you through the driving test first time provided you complete all the training but should things go wrong like being nervous and panicking and you don't pass first time after completing all the training this is what we offer.

Take the 6 day cat c course and complete all the training and should you not pass we will give you free training for the retest on the Morning prior to the retest.

We will also offer you the vehicle for free to take the retest. You will meet the trainer and vehicle at our site in Darwen were you took your training from. Example start at 8am test at 10.15 am / 1035am at Kirkham. Start at 7am retest at 830am / 855am.  

Should you not pass the retest we will offer you free 121 training prior to a retest for up to 3 retest.  SHOULD THESE BE REQUIRED. And free truck hire for the Dsa driving test making it a total of up to 3 retest were the training and truck hire for the test is free.

What we mean by Guaranteed pass provided all the training is completed we will not charge you for 3 lots of retest training and 3 vehicle hires for the retest should any retest be required. All you pay is the Dsa test fee.

The free offer is available for up to 6 Months from the course start date.

We do not offer free training and free truck hire should you fail on the vehicle safety questions at the start of the test, and if you do not complete all the training.  Should you not complete all the training you will need to pay to hire our vehicle.

Free Cpc 4 Truck hire for the Cpc 4 test at Kirkham only one free Cpc truck hire is offered. Saving you £200.00

Free training free truck hire for the retest is subject to a retest being taken within 10 weeks of the initial test date. After 10 weeks we will require you to pay for additional training with you not having driven our truck for 10 weeks are more. We will require you to book two lots of four hour lessons weekdays only.

By taking our Guaranteed Pass Course these are the potential savings you could make.
Saving you £385.00 on the driving course and Saving £200.00 on the Cpc 4 Truck hire. If all 3 retakes were required and up to date they have not been required this course would save you £840.00 in retakes with the free offer.
So this course can save you £385 on the course fee + £200 on the Cpc + up to £840 on retakes total potential savings of £1,425.00 ITS A NO BRAINER YOU NEED OUR GUARANTEED PASS COURSE....

Q: What are your office opening times.

A: The office is open Monday to Thursday from 9am till 5pm. We will return all mist calls received when we open again. Emails and text will also be answered once the office opens. 

 


 

Q: What will i need to do prior to taking a truck training course.

A: Click on how to get started in the main menu for full details. And follow steps 1 2 3.


Q: Are the DVSA fees in the course price.

A: No you will need to pay all test fees.


Q: Do i pay for my own medical

A: Yes

Q: Do i use my own Doctor

A: You can use any Doctor its best to ask the cost of the medical our Doctor will charge from £50.00 see the requirements page for the Doctors details


Q: Is the cost of the theory test and hazard test included in the driver training fee.

A: No we only charge in our fee's for the driver training course.


 

YES, WE TRAIN THE DRIVERS WHO TRAVEL THE WORLD FOR

FORMULA ONE

 

Click to view our testimonials page.


 

Q: How many hours training is a training day/period and how many students will be in the cab.
 
A: We train 121 the cab only as 2 seats. One for the driver and one for the trainer we only have two seat belts.
 
A: We train for up to 4 hours per day we charge for 3.5 hour and add for free up to 30 minutes to allow for traffic on the Guaranteed pass course.
 
A: All Cat C training will be from our site at BB3 2TT 
 
 

Q: WHAT IS THE MODULE 4 TEST?

 

A: THE MODULE 4 TEST IS A HANDS ON PRACTICAL TEST SHOWING YOU CAN USE LOAD SECURING DEVICES,EXAMINE THE VEHICLE FOR ILLEGAL PEOPLE AND ILLEGAL SUBSTANCES.FOR MORE DETAILS SEE THE MANUAL A GUIDE TO DRIVING GOODS VEHICLES PAGES 39 TO 231. 
BOOK REF NUMBER Book Ref:- ISBN 978 - 0 - 11 - 553081 - 4, SHOULD YOU REQUIRE THE QUESTIONS AND ANSWER TO THE CPC 4 TEST EMAIL This email address is being protected from spambots. You need JavaScript enabled to view it. AND WE WILL SEND THEM TO YOU ARE SEE CPC ON THE RIGHT OF THE SCREEN. YOU WILL ALSO SEE ALL THE INFORMATION UNDER THE SECTION CPC IN GREEN ON THE WEB SITE.

 

Q: WHAT IS THE COST OF THE HGV/LGV THEORY TEST  HAZARD TEST MODULE 2 CPC TEST MODULE 4 CPC TEST.

A: THEORY TEST £26  HAZARD PERCEPTION TEST £11  MODULE 2 CPC £23  MODULE 4 CPC TEST £55 THESE FEES ARE PAYABLE TO THE DSA.


 

Q: WHAT IS THE MODULE 2 TEST?

A: THE MODULE 2 TEST IS A CASE STUDY TEST YOU ARE GIVEN A VERY SHORT STORY AND THEN YOU ARE ASKED TO TICK THE CORRECT STATEMENT THAT MATCHES THE STORY SEE MANUAL DRIVER CPC ISBN 978-0-11-553001-2

 

Q: WHICH BOX SHOULD I CROSS FOR MY PROVISIONAL HGV LICENCE?

A: CROSS THE BOX CAT C.


 

 
 

 

Q: SHOULD I DO ANY MORE STUDYING FOR MY DRIVING LESSONS AND DRIVING TEST?

 

A: WE SUGGEST THAT YOU OBTAIN A COPY OF THE UP TO DATE HIGHWAY CODE AND A BOOK FROM THE DSA CALLED DRIVING GOODS VEHICLES (THIS BOOK WILL ALSO COME IN VERY HANDY FOR YOUR MODULE 4 TEST SHOULD YOU NEED ONE) Book Ref:- ISBN 978 - 0 - 11 - 553081 - 4

YOU CAN ALSO GO TO THE WEB SITE AND CLICK ON THE DRIVER TRAINING STUDY AIDS ON THE RIGHT OF THE SCREEN FOR ALL THE STUDY NOTES DVD AND DOWN LOADS. 


Q: WHAT TYPE OF VEHICLES DO YOU USE.
 

A: WE USE LEYLAND DAF CF75 310 MODERN UP TO DATE VEHICLES WITH POWER STEERING, AUTOMATIC GEAR BOX,  AIR RIDE SEATS TO PREVENT BACK ACHE, WHY NOT COME ALONG AND SEE FOR YOURSELF THE TRAINING VEHICLES ARE CHANGED EVERY TWO YEARS. WE ARE PROUD THAT OUR VEHICLES ARE NOT OLD LIKE MOST FIRMS USE.

ADVICE: WE DO NOT USE PRIVATE NUMBER PLATES TO HIDE THE AGE OF THE VEHICLES


 

Q: IS YOUR DEPOT EASY TO FIND?
A: YES WE ARE OFF JUNCTION 4 OF THE M65

AT HALL MOSS IND EST BB3 2TT just lower down from the Ocean Palace Chinese Restaurant.

view map
 


 

Q: HOW CAN I GET DETAILS ON DRIVER HOURS AND TACHOS?

 

A: WE WILL SHOW YOU HOW TO USE A TACHO AND EXPLAIN THE DRIVERS HOURS BUT GOOGLE THE VOSA SITE AND DOWNLOAD THE LATEST INFORMATION.
YOU CAN ALSO GO TO THE WEB SITE AND IN THE SECTION TRAINING AIDS YOU WILL FIND DRIVER HOUR NOTES AND DVDS ON HOW TO USE TACHO GRAPHS.

 


 

Q: CAN I BOOK AN ASSESSMENT LESSON?

 

A: YES WE RECOMMEND EVER PERSON TAKES AN ASSESSMENT LESSON BUT WE CHARGE from £70 for a one hour + ish assessement we suggest a two hour assessement £140.00 BUT IF ENGLISH IS NOT YOUR MOTHER TONGUE We will require you to take a 3 hours lesson £210.00 to see if we can communicate with each other if we cant communicate we will not be able to take you for training. SOME FIRMS ONLY TAKE YOU FOR 20 MINUTES SOME EVEN TAKE 2 ASSESSMENTS AT THE SAME TIME. ITS NOT POSSIBLE TO ASSESS YOUR ABILITY IN 20 MINUTES.
 

 


 

Q: WHAT ARE YOUR BOOKING TERMS AND CONDITIONS?

A: Click here TO SEE BOOKING TERMS AND CONDITIONS IN ADDITION TO THE DETAILS IN THIS FAQ SECTION.


Q: DO I NEED DRIVER CPC?

A: IF YOU HAVE PASSED YOUR CAR TEST BEFORE 01 / 01 / 97, NO.  IF YOU ARE NOT GOING TO DRIVE TO EARN A LIVING (SEE ATTACHED LINK FOR EXEMPT DRIVING JOBS), NO. IF YOU PASSED YOUR CAR TEST AFTER 31 / 12 / 96, YES.

 

 


Q: Will i spend time in the test area's going on test routes.

A: Yes we will spend as much time as possible in the test area's and on test routes. This is subject to how long of a training course you have booked.But there is more to driving than going over test roads. We also train on roads like the test and harder than the test routes. It will not be possible to cover all the test routes unless you book at least 40 to 60 hours training. 


Q : I have mental health problems can you train me.

A : NO

Medical Conditions re Mental Health Issues.

In this changing world it’s a sad fact of life that more and more people are suffering mental health problems.

We are not medically qualified in mental health issues

We are not Doctors / social workers / physiatrics / mental health nurses

We are trained to teach you how to drive the cat c vehicle and how to pass the cat driving test.

If you suffer from mental health issues you need to find a specialist trainer as we can not help you.

Should you book training and it becomes apparent that you are suffering mental health issues and we say this as your manner your attitude your behaviour  is not like the normal students we take for training.

We will stop training at once. Unless we are able to rebook training into the periods booked out to you there will not be any refund of the fees paid. Your test is booked in line with the DVSA booking terms , the DVSA might not refund your test fee.

Attitude and behavior to our staff

We have a 100% zero tolerance to bad behaviour and verbal abuse / back chat / cocky attitude to our staff.

We are here to train you to pass and drive a cat c truck.

We will cancel your training and report your actions to the police. In line with our booking terms which are clearly advertised on our web site / booking form / joining details. Unless we can book training into the periods you have booked and paid for you will not receive a refund of fees paid. Your test is booked inline with DVSA booking terms. The DVSA might not refund your test fee.


 

 

Driving Standards Agency

 

NEW STANDARDS FOR DRIVING LICENCE FROM 19TH JANUARY 2013 FOR FULL DETAILS CLICK BELOW

 

https://www.gov.uk/changes-to-the-driving-licence-and-categories

 

 


 

LINKS TO ALL SITES FOR DRIVER INFORMATION

Help

Linking to our information

The Driving Standards Agency (DSA) has moved its information about learning to drive to Directgov. If you operate a website that links to the DSA website, you will need to update your links to give your customers the best possible user experience.

Because Directgov is a large website, we have created user-friendly links that will take you directly to our information. Here are some of the most useful links and what they’ll take you to:

  • Motoring - direct.gov.uk/motoring - information, transactions, services, interactive tools, forms and leaflets about:
    • driver licensing
    • learner and new drivers
    • buying and selling a vehicle
    • owning a vehicle
    • personalised registration and number plates
    • road safety
    • vehicle crime

 

  • Book your theory and practical tests online - the quickest and easiest way to book a car or motorcycle driving test is to use DSA’s online booking service

     

    Book your theory test - direct.gov.uk/booktheorytest

    Check, change or cancel your theory test - direct.gov.uk/changetheorytest

    Book your practical test -direct.gov.uk/bookpracticaltest

    Check, change or cancel your practical test - direct.gov.uk/changepracticaltest

 

  • Find your nearest - direct.gov.uk/motoringnearest - find the address for your nearest:
    • driving test centre
    • theory test centre
    • approved training body (ATB)
    • register of post-test motorcycle trainer (RPMT)
    • official register of driving instructor training (Ordit) trainer

 

  • Forms - direct.gov.uk/motoringforms - motoring forms relating to driving tests, driver licensing, vehicle registration, vehicle taxation and more

 

  • Leaflets - direct.gov.uk/motoringleaflets - motoring leaflets relating to driving tests, driver licensing, vehicle registration, vehicle taxation and more

 

  • Transactions and services - direct.gov.uk/motoringonline - transactions, services, interactive tools, forms and leaflets

Complete list of friendly links

There may be times when you need to direct your customers to very specific information about something DSA deals with. Here’s an alphabetical list of the user-friendly links that you could need: