Our Frequently Asked Questions

 

 STEPHEN WOOD TRAINING SERVICES LTD T/A WOODS/RIBBLE VALLEY HGV


 Q : DO YOU HAVE AUTOMATIC GEAR BOX TRUCKS.

 A : YES WHY DONT YOU COME AND HAVE A LOOK AT THE MODERN YOUNG TRUCKS.WE ONLY USE AUTOMATIC TRUCKS.


YES, WE TRAIN THE DRIVERS WHO TRAVEL THE WORLD FOR

FORMULA ONE

Click to view our testimonials page.


 Q:WHAT IS THE COMPANY PASS RATE ?


 A: The company pass rate changes from test to test from day to day we are very proud of the company pass rate we do not just advertise any figure we can prove our pass rate. The pass rate is for all the training we undertake we are not saying this is the pass rate just for driver training.

Click here to view

 


 Q ; On passing my test in an automatic truck can i drive a manual truck.

 A ; YES you can drive a manual truck if you passed your test in an automatic truck Provided you have a manual car licence.


Q: I HAVE SEEN YOUR VEHICLE AND ON YOUR WEB SITE SIGNS SAYING TAKE THE 6 DAY GUARANTEED PASS COURSE and should you fail the driving test you offer free training and free vehicle hire for the retest's .. At a cost of £1275.00 + Dsa test fee of £125.00
 
A: Yes i will explain in detail as we do not hide behind small print.
 
All our Training is one to one training with a qualified trainer. Our qualifications can be viewed on the Home page of the web site.
 
We are that confident that we will get you through the driving test first time but should things go wrong like being nervous and panicking and you don't pass first time this is what we offer on the 6 day course.
 
Take the 6 day cat c course and complete all the training and should you fail we will give you free training for the retest's you will come in on the day of the retest at 8am for a test at 1015/1030 Should you wish to pay for more training this can be arranged but lets make it very clear you do not need to book and pay for any extra lessons to get the free training and free truck hire for the retest. 
 
We will also offer you the vehicle for free to take the retest you will meet the trainer and vehicle at our site in Darwen were you took your training from.
 

The free training and free truck hire for the retakes is subject to you completing all the training should you miss any of the training you will need to pay for retest training and retest truck hire.

Should you not pass the retest we will offer you free 121 training priro to a retest for up to 3 retest. ( should these be required ) and free truck hire for the dsa driving test making it a total of up to 3 retest were the training and truck hire for the test is free.
 

What we mean by Guaranteed pass is we will not charge you for 3 lots of retest training and 3 vehicle hires for the retest should any retest be required.all you pay is the Dsa test fee.


Q: What is the Cat C 5 Day offer at £995.00 for the training.

A: The 5 Day Cat C  offer is 121 training and is for a total of 18 hours including test day the course cost is Training £995.00 and Dsa test fee £125.00.

 


Q: What will i need to do prior to taking a truck training course.

A: Click on how to get started in the main menu for full details. And do what steps 1 2 3 say. The training course prices just cover the training fees for the driver training course.

Q: Are the DVSA fees in the course price.

A: No you will need to pay all test fees.

Q: Do i pay for my own medical

A: Yes

Q: Do i use my own Doctor

A: You can use any Doctor its best to ask the cost of the medical our Doctor will charge £55.00 see the requirements page for the Doctors details


 

Q: We are frequently asked why or prices are much lower than our competitors.

A: THERE ARE 2 REASONS.

1: we are a well establish family owned and family run training centre, WE ARE NOT BROKERS who tend to charge 2 or 3 times the amount we charge.

2: We keep are prices low by having low overheads we do not have swish posh offices with that sought over post code, neither do we drive round in flash cars like astin martins and range rovers, also we do not get new jags every year.

 


 

YES, WE TRAIN THE DRIVERS WHO TRAVEL THE WORLD FOR

FORMULA ONE

 

Click to view our testimonials page.


Q: what is the free flt offer as advertised on your email footer.

A: Offer one book your emplyees on our hgv cat c 6 day course and we will give you free fork lift training for up to 6 employees are 4 hiab test are a mix of the two for up to 6 certifications.

Supply our name to your customers and we will send you a £100.00 voucher which you can use towards training your staff for on site training such as fork lift truck/hiab/construction plant. Only one voucher to be used per booking voucher valid for 6 months.

 


Q: How many hours training is a training day/period and how many student will be in the cab.
 
A: We train 121 the cab only as 2 seats. one for the driver and one for the trainer.
 
A: We train for up to 4 hours per day we charge for 3.5 hour and add for free up to 30 minutes to allow for traffic.
 
A: All training will be from our site at BB3 2TT 
 
 

Q: WHAT IS THE MODULE 4 TEST?

 

A: THE MODULE 4 TEST IS A HANDS ON PRACTICAL TEST SHOWING YOU CAN USE LOAD SECURING DEVICES,EXAMINE THE VEHICLE FOR ILLEGAL PEOPLE AND ILLEGAL SUBSTANCES.FOR MORE DETAILS SEE THE MANUAL A GUIDE TO DRIVING GOODS VEHICLES PAGES 39 TO 231. 
BOOK REF NUMBER Book Ref:- ISBN 978 - 0 - 11 - 553081 - 4, SHOULD YOU REQUIRE THE QUESTIONS AND ANSWER TO THE CPC 4 TEST EMAIL This email address is being protected from spambots. You need JavaScript enabled to view it.  AND WE WILL SEND THEM TO YOU ARE SEE CPC ON THE RIGHT OF THE SCREEN. YOU WILL ALSO SEE ALL THE INFORMATION UNDER THE SECTION CPC IN GREEN ON THE WEB SITE.

 


 

Q: What is your pass rate for the module 4 cpc

 

A: We have a 98 % pass rate on the module 4 cpc training that we offer for FREE 

 


 

Q: WHAT IS THE COST OF THE HGV/LGV THEORY TEST  HAZARD TEST MODULE 2 CPC TEST MODULE 4 CPC TEST.

 

A: THEORY TEST £26  HAZARD PERCEPTION TEST £11  MODULE 2 CPC £23  MODULE 4 CPC TEST £55 THESE FEES ARE PAYABLE TO THE DSA.

 


 

Q: WHAT IS THE MODULE 2 TEST?

A: THE MODULE 2 TEST IS A CASE STUDY TEST YOU ARE GIVEN A VERY SHORT STORY AND THEN YOU ARE ASKED TO TICK THE CORRECT STATEMENT THAT MATCHES THE STORY SEE MANUAL DRIVER CPC ISBN 978-0-11-553001-2

 

 

SHOULD THIS LINK NOT WORK SEE WEB SITE UNDER CPC TRAINING ON THE RIGHT OF THE SCREEN


 

 

 

Q: WHICH BOX SHOULD I CROSS FOR MY PROVISIONAL HGV LICENCE?

 

A: CROSS THE BOX CAT C.

 


 

Q: ARE THE TEST FEES INCLUDED IN THE TRAINING PRICE?.

 A: NO THE TEST FEES ARE NOT INCLUDED IN THE TRAINING FEE PRICE BECAUSE THE DSA HAVE DIFFERENT PRICES FOR TESTS / BOOKING FEES (WEEKDAY £125 WEEKENDS £165).

 


 

Q: I AM PAYING TO DRIVE AND I HAVE BEEN TOLD SOME SCHOOLS PUT YOU IN A CLASSROOM FOR TWO DAYS, WHY?

 

A: THOSE SCHOOLS THAT PUT YOU  IN A CLASS ROOM ARE TAKING ADVANTAGE OF YOU, YOU HAVE PAID TO DRIVE. WE AT RIBBLE VALLEY DO NOT SIT YOU IN A CLASS ROOM. WE SPEND ALL YOUR TIME DRIVING, THIS IS WHY WE HAVE A BETTER PASS RATE.

 


 

Q: THEORY TESTS HAZARD TEST, I HAVE BEEN TOLD THAT SOME SCHOOLS INCLUDE THIS IN THE 5 DAY COURSE, WHAT IS YOUR VIEW ON THIS?

 

A: WE RECOMMEND THAT YOU TAKE YOUR THEORY AND HAZARD TEST BEFORE YOU COME TO US FOR DRIVER TRAINING BECAUSE YOU CAN OBTAIN A CD ROM OR BOOK WHERE YOU WILL FIND ALL THE QUESTIONS AND ANSWERS. YOU CAN STUDY AT HOME , WORK OR EVEN ON HOLIDAY. STUDY AT A RELAXED PACE. WHY PAY SOMEONE TO TEACH YOU TO DRIVE WHEN ALL THEY DO IS SIT YOU IN A CLASS ROOM FOR 2 DAYS.

 

 


 

Q: SHOULD I DO ANY MORE STUDYING FOR MY DRIVING LESSONS AND DRIVING TEST?

 

A: WE SUGGEST THAT YOU OBTAIN A COPY OF THE UP TO DATE HIGHWAY CODE AND A BOOK FROM THE DSA CALLED DRIVING GOODS VEHICLES (THIS BOOK WILL ALSO COME IN VERY HANDY FOR YOUR MODULE 4 TEST SHOULD YOU NEED ONE) Book Ref:- ISBN 978 - 0 - 11 - 553081 - 4

YOU CAN ALSO GO TO THE WEB SITE AND CLICK ON THE DRIVER TRAINING STUDY AIDS ON THE RIGHT OF THE SCREEN FOR ALL THE STUDY NOTES DVD AND DOWN LOADS.

 

 

 

Q: DO YOU CHARGE TO HIRE THE VEHICLE FOR THE MODULE 4 TEST?

 

A:  ITS £355.00 to cover the dsa cpc 4 test / training course / training notes and questions and answers, and truck hire for the cpc 4 test. 

 


 

Q: WHAT TYPE OF VEHICLES DO YOU USE?

 

A: WE USE LEYLAND DAF CF75 310 MODERN UP TO DATE VEHICLES WITH POWER STEERING, AUTOMATIC GEAR BOX,  AIR RIDE SEATS TO PREVENT BACK ACHE, WHY NOT COME ALONG AND SEE FOR YOURSELF THE TRAINING VEHICLES ARE CHANGED EVERY TWO YEARS. WE ARE PROUD THAT OUR VEHICLES ARE NOT OLD LIKE MOST FIRMS USE.

 

 

ADVICE: WE DO NOT USE PRIVATE NUMBER PLATES TO HIDE THE AGE OF THE VEHICLES

 


 

Q: IS YOUR DEPOT EASY TO FIND?
A: YES WE ARE OFF JUNCTION 4 OF THE M65

 AT HALL MOSS IND EST BB3 2TT just lower down from the Ocean Palace Chinese Restaurant.

view map
 


 

Q: HOW CAN I GET DETAILS ON DRIVER HOURS AND TACHOS?

 

A: WE WILL SHOW YOU HOW TO USE A TACHO AND EXPLAIN THE DRIVERS HOURS BUT GOOGLE THE VOSA SITE AND DOWNLOAD THE LATEST INFORMATION.
YOU CAN ALSO GO TO THE WEB SITE AND IN THE SECTION TRAINING AIDS YOU WILL FIND DRIVER HOUR NOTES AND DVDS ON HOW TO USE TACHO GRAPHS.

 


 

Q: CAN I BOOK AN ASSESSMENT LESSON?

 

A: YES WE RECOMMEND EVER PERSON TAKES AN ASSESSMENT LESSON BUT WE CHARGE from £95.00 for up to 90 minutes are £245.00 and this takes about 3 hours. SOME FIRMS ONLY TAKE YOU FOR 20 MINUTES SOME EVEN TAKE 2 ASSESSMENTS AT THE SAME TIME. ITS NOT POSSIBLE TO ASSESS YOUR ABILITY IN 20 MINUTES.
 

 


 

Q: WHAT ARE YOUR BOOKING TERMS AND CONDITIONS?

A: Click here TO SEE BOOKING TERMS AND CONDITIONS IN ADDITION TO THE DETAILS IN THIS FAQ SECTION.


 

 

 Q: DO I NEED DRIVER CPC?

 

A: IF YOU HAVE PASSED YOUR CAR TEST BEFORE 01 / 01 / 97, NO.  IF YOU ARE NOT GOING TO DRIVE TO EARN A LIVING (SEE ATTACHED LINK FOR EXEMPT DRIVING JOBS), NO. IF YOU PASSED YOUR CAR TEST AFTER 31 / 12 / 96, YES.

 

 

Click here for more info

 


 
Q: MY MATE STARTED TRAINING WITH ANOTHER SCHOOL. FOR MOST OF THE TIME HE SAT AROUND LAY - BYS OR AT TEA VANS OR EVEN OUTSIDE THE TEST STATION FOR MOST OF THE DAY.

 

A: WE DO NOT, I REPEAT WE DO NOT SPEND HOURS SAT AROUND OUTSIDE TEST STATIONS WE WILL VISIT THE TEST STATION SO YOU CAN VIEW THE REVERSE being under taken by some one on a test NOR DO WE SPEND HOURS AT LAY - BYS DRINKING TEA. YOUR INSTRUCTOR WILL BE AN RTITB TRAINED INSTRUCTOR HE WILL BE QUALIFIED AND WILL NOT WANT TO WASTE YOUR TIME LIKE MOST OTHER SCHOOLS DO. YOU HAVE PAID TO DRIVE AND YOU DRIVE ONCE AGIAN THIS IS WHY WE HAVE SUCH A HIGH PASS RATE.
 
 



Q: Will i spend time in the test area's going on test routes.

A: Yes we will spend as much time as possible in the test area's and on test routes. This is subject to how long of a training course you have booked.But there is more to driving than going over test roads. We also train on roads like the test and harder than the test routes. It will not be possible to cover all the test routes unless you book at least 40 to 60 hours training. 

 
 

Q : I have mental health problems can you train me.

A : NO

Medical Conditions re Mental Health Issues.

In this changing world it’s a sad fact of life that more and more people are suffering mental health problems.

We are not medically qualified in mental health issues

We are not Doctors / social workers / physiatrics / mental health nurses

We are trained to teach you how to drive the cat c vehicle and how to pass the cat driving test.

If you suffer from mental health issues you need to find a specialist trainer as we can not help you.

Should you book training and it becomes apparent that you are suffering mental health issues and we say this as your manner your attitude your behaviour  is not like the normal students we take for training.

We will stop training at once. Unless we are able to rebook training into the periods booked out to you there will not be any refund of the fees paid. Your test is booked in line with the DVSA booking terms , the DVSA might not refund your test fee.

Attitude and behavior to our staff

We have a 100% zero tolerance to bad behaviour and verbal abuse / back chat / cocky attitude to our staff.

We are here to train you to pass and drive a cat c truck.

We will cancel your training and report your actions to the police. In line with our booking terms which are clearly advertised on our web site / booking form / joining details. Unless we can book training into the periods you have booked and paid for you will not receive a refund of fees paid. Your test is booked inline with DVSA booking terms. The DVSA might not refund your test fee.


Q : What happen if i abuse your staff.

A : We will stop training at once. Unless we are able to rebook training into the periods booked out to you there will not be any refund of the fees paid. Your test is booked in line with the DVSA booking terms , the DVSA might not refund your test fee.

Attitude and behavior to our staff

We have a 100% zero tolerance to bad behaviour and verbal abuse / back chat / cocky attitude to our staff.

We are here to train you to pass and drive a cat c truck.

We will cancel your training and report your actions to the police. In line with our booking terms which are clearly advertised on our web site / booking form / joining details. Unless we can book training into the periods you have booked and paid for you will not receive a refund of fees paid. Your test is booked inline with DVSA booking terms. The DVSA might not refund your test fee.


 

Driving Standards Agency

 

NEW STANDARDS FOR DRIVING LICENCE FROM 19TH JANUARY 2013 FOR FULL DETAILS CLICK BELOW

 

https://www.gov.uk/changes-to-the-driving-licence-and-categories

 

 


 

LINKS TO ALL SITES FOR DRIVER INFORMATION

Help

Linking to our information

The Driving Standards Agency (DSA) has moved its information about learning to drive to Directgov. If you operate a website that links to the DSA website, you will need to update your links to give your customers the best possible user experience.

Because Directgov is a large website, we have created user-friendly links that will take you directly to our information. Here are some of the most useful links and what they’ll take you to:

  • Motoring - direct.gov.uk/motoring - information, transactions, services, interactive tools, forms and leaflets about:
    • driver licensing
    • learner and new drivers
    • buying and selling a vehicle
    • owning a vehicle
    • personalised registration and number plates
    • road safety
    • vehicle crime

 

  • Book your theory and practical tests online - the quickest and easiest way to book a car or motorcycle driving test is to use DSA’s online booking service

     

    Book your theory test - direct.gov.uk/booktheorytest

    Check, change or cancel your theory test - direct.gov.uk/changetheorytest

    Book your practical test -direct.gov.uk/bookpracticaltest

    Check, change or cancel your practical test - direct.gov.uk/changepracticaltest

 

  • Find your nearest - direct.gov.uk/motoringnearest - find the address for your nearest:
    • driving test centre
    • theory test centre
    • approved training body (ATB)
    • register of post-test motorcycle trainer (RPMT)
    • official register of driving instructor training (Ordit) trainer

 

  • Forms - direct.gov.uk/motoringforms - motoring forms relating to driving tests, driver licensing, vehicle registration, vehicle taxation and more

 

  • Leaflets - direct.gov.uk/motoringleaflets - motoring leaflets relating to driving tests, driver licensing, vehicle registration, vehicle taxation and more

 

  • Transactions and services - direct.gov.uk/motoringonline - transactions, services, interactive tools, forms and leaflets

Complete list of friendly links

There may be times when you need to direct your customers to very specific information about something DSA deals with. Here’s an alphabetical list of the user-friendly links that you could need: