RIBBLE VALLEY TRAINING CENTRE


STEPHEN WOOD TRAINING SERVICES LTD


BOOKING REQUIREMENTS/TERMS AND CONDITIONS

 




OUR STAFF ARE HIGHLY QUALIFIED AND TRAINED IN THEIR FIELD-THEY HAVE MANY YEARS OF BOTH HANDS ON AND TRAINING EXPERIENCE.
IN ORDER FOR YOU TO SUCCESFULLY PASS YOUR TEST YOU WILL NEED TO INPUT A LOT OF THEORY BEFORE STARTING YOUR ACTUAL TUITION YOU WILL NEED TO READ
THE HIGHWAY CODE AND THE DSA MANUAL GOODS VEHICLE DRIVING MANUAL THIS IS NOT THE THEORY MANUAL THOSE WHO READ THEM PASS THOSE WHO DON’T TEND TO FAIL.
ALSO GO TO OUR WEB SITE LOOK UNDER TRAINING AIDS AND YOU WILL SEE DETAILS OF WHAT THE DRIVING EXAMINER IS LOOKING FOR.ARE LOOK UNDER SECTION 6 IN THE HOW TO GET STARTED SECTION IN THE MAIN MENU ALSO THE CORRECT WAY TO ENTER AND EXIT THE CAB. YOU WILL ALSO SEE THE VEHICLE SAFETY QUESTIONS THAT THE EXAMINER WILL ASK YOU ON THE DAY OF THE TEST.

ENCLOSED IS A GUIDE ON THE INPUT NEEDED BY YOU TOGETHER WITH THE REQUIRED CONDUCT EXPECTED FROM YOU DURING YOUR TUITION. IT IS A SAD FACT
OF LIFE THAT PEOPLE WISH TO ABUSE OTHERS WE WILL NOT TOLERATE ANY VERBAL/PHYSICAL ABUSE OF OUR STAFF AND OTHER TRAINEES, THIS COMPANY WILL
TAKE ALL NECESSARY LEGAL ACTION AGAINST ANY PERSON THAT DOES NOT RESPECT OTHERS WE SHALL CANCEL YOUR TRAINING AND YOU WILL NOT BE GIVEN A REFUND.
SUBJECT TO YOUR RESERVATION FEE (non refundable) WHICH IS NOW DUE WE CONFIRM THE ACCEPTANCE OF YOUR APPLICATION FOR TRAINING. SHOULD THE TRAINEE FAIL TO
SHOW UP FOR A COURSE AT OUR DEPOT THE FEES WILL BE PAYABLE IN FULL. IF ARE INSTRUCTOR ATTENDS YOUR SITE TO CONDUCT TRAINING BUT IS UNABLE TO DO
SO DUE TO LACK OF FACILITIES OR ANY OTHER FAILURE WHICH IS YOUR RESPONSIBILITY THE FEES WILL BE PAYABLE IN FULL. SHOULD THE PUPIL NOT
COMPLETE THE FULL TRAINING COURSE ANY FEES TUITION OR FREE VEHICLE HIRE SHALL BE FORFEITED. HOURLY LESSONS SPLIT COURSE SHOULD YOU CANCEL A
LESSON THE FULL FEE WILL BE LOST. SHOULD THE INSTRUCTOR FEEL IT NECESSARY TO WITHDRAW YOU FROM ATTENDING THE DRIVING TEST BECAUSE YOU
ARE UNABLE TO HANDLE THE VEHICLE HAVE NOT COMPLETED ALL THE AREAS YOU WILL BE TESTED ON - ARE NOT SAFE DRIVING THE VEHICLE THE TEST TIME WILL
BE CONVERTED INTO A LESSON. THE DSA WILL NOT REFUND THE TEST FEE. SHOULD YOU HAVE TAKEN THE 7 / 8 DAY COURSE AND NOT BE SAFE ARE SHOULD YOU NOT BE UP
TO TEST STANDARD ANY TUITION YOU NEED TO GET YOU SAFE / UP TO TEST STANDARD WILL BE CHARGEABLE

Should you wish to cancel your training a full refund will only be given if the training is cancelled in seven days of booking the courses.
Training booked with less than twenty eight days before start date are classed as short notice bookings and no refund will be given.

should you be involved in any form of road traffic accident eg hitting trees street furniture other vehicles etc etc and should any damage becaused to the training vehicle which stops you from using the vehicle the lost training / test time will not be made up and no refund will be issued for the lost time.We resserve the right to send you the invoice for any damage caused to the training vehicle and any other objects / things up to the amount of the excess on the motor vehicle insurance policey.

We reserve the right to invoice you for any lost training time to other pupils and for any driving test fees we loose due to your accident. 

We will invoice you for any broken mirrors should you not listen to your instructor and brake any or we will take the costs from the training fees you have paid us. 

Should the driving examiners cancel your test for any reason other than mechanical failure of our vehicle(the training vehicles are serviced every 6 weeks in accordance with vosa regulations) you will be liable for the full fees to re-hire are vehicle.

should you have any medical conditions that do not prevent you from getting a hgv driving licence you must tell the booking office eg hard of hearing,dislexia etc. 

Should you while on your driving test, get a flat tyre you will be liable for the cost of a new driving test we will supply the vehicle for free as a good will gesture.

At the start of your test we will make sure all the legal bulbs on the vehicle are working whilst you are on test should any of the bulbs go out and should the examiner stop your test you will be liable for the new test fee as a good will gesture we will give you the vehicle free for the next test.

On each day of the training and on the test day you need to bring your driving licence and your theory test certificate.

Should you book a course and not have the correct driving licence / theory / hazard perception certificate the training will not start and you may loose your fees.

Your instructor will confirm daily with you the start times for the next days training.we pride our selves on only giving you one instructor,but should we need to give you a 2nd instructor this will only be done if the first one goes off sick/family matters/ or annual leave. We will never give you 3 instructors befor this happens we will give you all your training fees back or re-book you on a new course. 

A training day is normally up to 4 hours we add 30 minutes for free as you will only be invoiced for  3.5 hours on a 1-2-1 ratio  on the training course.

Your driving test is booked in accordance with the DSA regulations, should you wish to see the DSA test regulations you should contact them direct on 0300 200 11 22 .

 

Should the training vehicle brake down after your course as started you will be offered 3 options 1 a refund for the time you have not taken .

2 to make any lost time up either later in that day are another day 3 to train through the weekend should staff be available.

Should you not turn up for a booked time / lesson the fee will be lost we will wait 30 minutes from the start of the lesson should you not have turned up are staff will leave.should you turn up smelling of drink are not be in a fit state to drive,we will cancell the lesson for public safety reasons now fee will be refunded and no other time will be offered. we advertise on our web site and on our vehicles the home of the guarenteed pass this refers to a 8 day course see training courses guarenteed pass for full details. the free training we advertise is for the 8 day course only see guarenteed pass in the course details and the FAQ section for full details.

Bad weather snow ice high winds. should we need to cancel due to the weather we will rearrange your times to the best we can, should you not be able to attend for the new dates we will rebook your dates which you have not taken at a later date. Any training taken prior to the weather turning bad will not be re booked, Should due to bad weather the washer not work even though we do add plenty of washer winter protection to the water header tank and should the examiner cancell the test you will be liable to pay for the new test date we as a good will guester will give you the vehicle free for the new test.we will only issue a refund of fees in accordance with the distance selling regulations. should you not be able to attend our site for training we reserve the right to charge you for the lost time but we shall try and rebook you in again at a later date. Should you not be able to attend for these lessons then we shall charge you for the lost lessons / time. We make sure we set for the test in plenty of time but should due to traffic conditions/accidents we not get to the test station in time for the test you will be liable for the new test fee and the vehicle hire charge for both tests.should you wish to set off for the test sooner there will be an additional charge on top of the course fee. 

We reserve the right not to offer any free training/course/vehicle hire subject to your manner.

Should you be unable to attend your course due to sickness,we will require a doctors sick note/letters.

If your course as not started you will be charged for the first 2 days lessons, the rest of the course will be held in credit untill you are well enough to start you will need to pay to top the course back to the original times, if you have started your course we will charge you for the time you do not take, if you do not take the dsa test the dsa will charge you for the next test.

If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund . This does not apply to items personalised or made to your specification;or if the training is due to start within 28 days.your rights to cancell under the distance selling regulations will end within 7 days of placing the booking or on the start of the training course or which ever comes first.

To cancel, you can email This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. or ring 07711306605 or write to us at Customer Services within seven days commencing the day of the booking quoting your order number. unless the services begin sooner. 

(For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored).



Details correct as of 01.04.17

STEPHEN WOOD TRAINING SERVICES LTD Woods Ribble valley road haulage training centre.

Hall Moss Business Park Bolton Rd Bull Hill Darwen BB3 2TT
Directors Mr Stephen Wood  Mr Adam Wood